Effective Date: 01/11/23

Thank you for shopping at TradeMasters.ie. We want you to be satisfied with your purchase, and we strive to provide you with high-quality products and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, please review our Returns Policy.

1. Return Period

1.1. 14-Day Return Policy: You may return most items purchased from TradeMasters.ie within 14 days of the original purchase date for a refund or exchange. Some exceptions apply, as outlined in Section 2.

2. Exceptions

2.1. Non-Returnable Items: The following items are non-returnable:

Personalized or Customized Products: Products that have been personalized or customized to your specifications cannot be returned unless they are defective or damaged.
Hazardous Materials: Certain products classified as hazardous materials or containing hazardous substances may have additional restrictions and cannot be returned.
Clearance and Sale Items: Clearance and sale items are final sale and cannot be returned unless they are defective or damaged.

2.2. Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer support team within 7 days of receiving the product to initiate a return or exchange.

3. Return Process

3.1. Contact Customer Support: To initiate a return, please contact our customer support team at [Customer Support Email or Phone Number]. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item.

3.2. Pack and Ship: Pack the item securely and include all original packaging, accessories, and documentation. Clearly mark the RMA number on the outside of the package. Return shipping costs are the responsibility of the customer unless the return is due to a defective or damaged product.

4. Refunds

4.1. Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow [X business days] for the refund to be processed after we receive the returned item.

4.2. Restocking Fee: A restocking fee may apply for certain returns, as specified at the time of purchase.

5. Exchanges

5.1. Exchange Process: If you wish to exchange an item for a different product or size, please contact our customer support team to initiate the exchange process. Additional charges may apply for price differences.

6. Contact Us

If you have any questions or concerns about our Returns Policy, please contact us at [Contact Information].